At Health Vitality MM, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, our Return Policy provides clear guidelines for returning products.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original packaging.
• The return request must be initiated within 7 days of receiving the product.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used supplements.
• Products purchased on clearance or during a sale.
• Gift cards or promotional items.
• Items damaged due to misuse or negligence.

3. Return Process

3.1 Initiating a Return

To initiate a return:

1. Contact our customer support team at help@healthvitalitymm.com to request a Return Merchandise Authorization (RMA) number.
2. Provide proof of purchase, such as your order number or receipt.

3.2 Packaging and Shipping

• Securely pack the item in its original packaging.
• Clearly write the RMA number on the outside of the package.

Once your return is approved, we will provide you with the return address.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

• Approved refunds will be processed within 7-10 business days.
• Refunds will be issued via bank transfer to your nominated account. Please ensure you provide accurate bank details during the refund process.

5. Exchanges

If you wish to exchange a product, please contact our customer support team. Exchanges are subject to product availability and the eligibility criteria outlined above.

6. Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us immediately at help@healthvitalitymm.com
2. Provide a description of the issue and, if possible, include photos of the damage or defect.

We will arrange for a replacement or refund as appropriate, at no additional cost to you.

7. Contact Us

For questions or assistance regarding our Return Policy, please reach out to us:

• Email: help@healthvitalitymm.com

Thank you for choosing Health Vitality MM. We value your satisfaction and are here to help with any concerns.